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Care designed to provide quality support and comfort for people living with life-limiting conditions. People living here told us that they get the care they need and that staff are kind and helpful. Some people told us that carers always come quickly when they are called and others said that they sometimes have to wait for a long time when they need staff to support them.
For example, there was a comprehensive action plan showing how the service was monitoring and responding to any issues with areas identified, actions, reviews and learning . The service gained feedback from regular “themed surveys” with people and their relatives, stakeholder surveys, complaints and compliments to continually develop the service. These outcomes were shared with everyone in the home on the notice board so people could see results. Staff had good knowledge of people including their needs and preferences. Staff were well trained and there were good opportunities for on-going training and for obtaining additional qualifications. Some staff members had lead roles as Link Nurse Champions in a range of topics such as end of life care, infection control and health and safety so they were able to guide staff practice in these areas.
Home manager
We found all areas of the home had enough equipment to promote the independence and comfort of people who use the service, and that all equipment was regularly serviced and maintained. We frame our offer around ‘home’ because we understand its importance for everyone. But also because planning ahead may be needed to ensure that where you live now is ‘age proofed’, and that if you wish to consider moving, you have good information and advice to help you understand all your options. As with hotels, the cost of living in a care home varies widely according to its location, the size of your room or suite, and the facilities on offer. There is often a substantial difference between fees charged to those who can afford the costs themselves and those who receive help from their Local Authority. A majority of homes aim to cater for both, but some target only one or the other.
Health professionals told us staff worked well with them and contacted them appropriately about people’s health care needs. A GP who regularly visited the home said, “The manager is very experienced and skilled and wants to keep on improving the quality of care provided”. This site offers providers of services, accommodation and related advice a free opportunity to advertise what you do. The site’s 4 million visitors a year comprise roughly 45% older people, 45% younger family and relatives, and 10% professionals who work with older people.
What people are saying about The Old Rectory Nursing Home
We spoke with the registered manager and eleven staff as well as a visiting health professional and asked them about how people’s care needs were met. People were supported by very kind, caring and compassionate staff who often went the extra mile to provide people with good, high quality care. This high standard of care enhanced people's quality of life and wellbeing.
They are now more aware of the local procedures to be followed if an allegation of abuse is made. The care plans we looked at are not written in a way that sufficiently helps people to provide care in a consistent way. There is a lack of individual accountability for the plans of care as some are not signed by the person who wrote them. We checked records about advanced decisions in relation to resuscitation in the event of unexpected collapse for three people. Two people did not have capacity to make those decisions for themselves.
Quality of life
System or checks in place to ensure that food sold or served is safe to eat, evidence that staff know about food safety, and the food safety officer has confidence that standards will be maintained in future. Good standard of compliance with statutory obligations, industry codes of practice, and minor contraventions of food hygiene regulations. Some minor non-compliance with statutory obligations and industry codes of recommended practice. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist.
Those run by private operators more often focus on lifestyle, with help and care services discretely available to buy if or when required. If you are looking for care, if you think a family member needs support, or if you want to know what services are available for carers, find the information you need in the pages below. If any information on this page is incorrect you can email the correct details to the local authority shown above.
They say this is worse after supper and some people link it to staff not ensuring they have everything they need before leaving them. Whilst we were at the home we saw that there are lot of staff on duty and yet many call bells were ringing, and some rang for long periods of time. The assistant director of nursing assured us that the last audit showed that the average length of time for a bell to ring was three minutes. However, she did not have an explanation as to why call bells ring so frequently.
If affording work to your home is an issue, Age UK’s factsheet Home improvements and repairs is a good read, as is OneFamily’s webpage How to fund home improvements. Generally the whole complex will be designed with attention to accessibility for residents with restricted mobility. Most retirement developments offer either properties for sale or for rent, but newer ones may offer both tenure options, and possibly shared ownership too.
We found that not all records are always up to date and can contain conflicting information about people’s needs and the actions needed to address these needs. For example it is recorded in the same chart that one person has both a normal diet and a soft diet. We found that this person is given meat and sandwiches to eat, although they are at risk of choking because of swallowing problems. Medicine records were not completely up to date and medicines requiring refrigeration were not stored safely. However, we found the quality of record keeping to be below a standard that would support and promote effective care delivery, and below the standards set by the nursing and midwifery council .
At this visit we met with four people who lived at the home, spoke to two relatives, a friend and ten care workers. At the last inspection carried out in July 2014 we had identified some concerns with the care provided to people who lived at the home. We found that since that inspection the service had worked very hard to rectify all of these areas to ensure that people were receiving a service which was safe, effective, caring, responsive and well led.
Staff spoken with were confident any allegations made would be fully investigated to ensure people were protected. We had received notifications about any safeguarding issues and the home had been open and transparent in ensuring these issues were dealt with effectively to keep people safe. We found that people were offered choices about their care and treatment and were involved in decision making.
Each individual staff member was engaged in sourcing new opportunities for people and putting ideas into practice using their particular skills, whether related to their role or not. This Grade-2 listed building offers a graceful lifestyle in beautiful surroundings. Situated in the Mount Pleasant area of Exeter, The Old Rectory provides a high standard of nursing, dementia, and residential care in a tranquil and elegant atmosphere. They inspect care services to ensure they are supporting peoples wellbeing; appropriately setup; properly planning out care; are well led; and effectively staffed, each criteria is given a grade out of 6. Southern Healthcare is highly committed to raising the quality of life of Residents within our homes. In each home our team collectively works well together for the benefit of our residents, ensuring that days are filled with meaningful activities, loving companionship and spontaneous kindness and fun.
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The home made detailed assessments of people’s needs and preferences. People’s care and treatment was provide by staff who were trained to deliver effective care. If you would like a copy of the food safety officer's report for this business, you can request it from Exeter City Council. Care services offered to people in housing-with-care facilities are regulated, subject to periodic inspections and awarded grades. Wherever possible, Inspectorate reports and grades are accessible from the housing-with-care pages on this website. Daily help, including personal care, is available on site and one or more meals are available daily in a dining room or restaurant.
Areas were available for family parties, private space, fine dining and a cinema club. Technical advice available in-house or access to, and use of, technical advice from trade associations and/or from guides to good practice. Audit by Food Authority confirms general compliance with procedures. Also known as Care & Repair agencies, are local non-profit organisations set up to help older people think about, plan, finance and organise work on their homes. These services tackle smaller repair jobs, including installing safety & security devices.
